The AUX Q Smart Plus AUX-12QC cools with 3.50 kW and heats with 3.80 kW nominal capacity; the Wi-Fi module is integrated according to the page. SEER 6.10 and SCOP 4.00, energy efficiency class according to the page A++ in cooling and A+ in heating on the scale from A+++ to D. For heating operation, the technical data on the page states an outdoor temperature down to minus 20 °C, the function list minus 15 °C; which value applies will be checked. As a guideline, the power class is suitable for rooms of approximately 27 to 35 m²^*.

Performance and range of use

In cooling mode, the device delivers 3.50 kW, adjustable from 0.80 to 4.10 kW, in heating mode 3.80 kW, adjustable from 1.00 to 4.10 kW. The page states cooling operation from minus 10 °C outdoor temperature; for heating operation, the technical data on the page states an outdoor temperature down to minus 20 °C, the function list minus 15 °C; which value applies will be checked. It is connected single-phase to 220 to 240 V, 50 Hz, with a maximum of 9.5 A and 1,900 W power consumption.

The stated area of approximately 27 to 35 m²^* is a guideline for standard room height and normal insulation standard, not a binding design. Room height, insulation standard, window areas, shading, and the number of people and devices determine which power class is suitable for your property. We will check the appropriate design for your property upon request.

* Guideline based on the cooling capacity specified by the manufacturer, with standard room height of approximately 2.5 m, normal insulation standard, and average solar radiation. Different conditions on site, such as large window areas, sloped roofs, or a high number of people, may require a different power class. The binding design is carried out on a property-specific basis. For a professional design of your property, please contact us.

The most important advantages at a glance

• 3.50 kW cooling and 3.80 kW heating capacity, adjustable from 0.80 to 4.10 kW and 1.00 to 4.10 kW respectively.
• Energy efficiency class A++ in cooling and A+ in heating according to the page, scale A+++ to D, with SEER 6.10 and SCOP 4.00.
• Heating of the drip tray on the outdoor unit and intelligent defrosting according to the page; heating operation according to the technical data down to minus 20 °C (will be checked).
• Integrated Wi-Fi module according to the page, plus remote control with I FEEL function.
• High-density filter and washable air filter, self-cleaning function according to the page.
• Sound pressure level of the indoor unit from 20 dB(A) according to the page.

Functions in detail

Inverter and heat pump operation

The inverter continuously regulates the power, from 0.80 to 4.10 kW in cooling and from 1.00 to 4.10 kW in heating, instead of constantly switching the device on and off. In heating mode, the system extracts heat from the outdoor air as an air-to-air heat pump. According to the page, the drip tray of the outdoor unit is heated, and defrosting is intelligently controlled.

Air quality and purification

• High-density filter and additional air filters according to the page
• Washable air filter in the indoor unit
• Self-cleaning function of the indoor unit according to the page
• Hydrophilic aluminum fins on the heat exchanger

Operating modes

• Cooling: 3.50 kW, adjustable from 0.80 to 4.10 kW
• Heating: 3.80 kW, adjustable from 1.00 to 4.10 kW
• Auto, Dehumidify and Fan according to the page
• Turbo function and fast cooling / heating: higher power for the start-up phase
• Night mode and Silent mode according to the page
• Heating mode 8 °C according to the page, temperature maintenance at 8 °C in unoccupied rooms
• Economical operating mode according to the page, standby consumption 0.3 W

Control and comfort

• Integrated Wi-Fi module according to the page (called Wi-Fi module there); the name of the app is not stated on the page, available upon request
• Remote control with I FEEL: the sensor in the remote control measures the temperature where you are located
• 4D airflow with vertically and horizontally moving fins
• Anti-Cold-Air function against cold drafts when heating up
• 24-hour timer and LED display

Operational safety

• Automatic restart after power failure
• Self-diagnosis function
• Corrosion-resistant outdoor unit, gold-plated fins on indoor and outdoor units according to the page
• Two-way condensate drain on the indoor unit, Super EMC according to the page

Scope of delivery

Included in the standard scope:

• 1x indoor unit AUX AUX-12QC/I
• 1x outdoor unit AUX AUX-12QC/O
• 1x remote control

What you need additionally

• Refrigerant lines and installation material, suitable for 1/4 inch + 3/8 inch connections
• Wall bracket or floor console for the outdoor unit (22.5 kg)
• Condensate pump, depending on the installation situation
• Electrical supply line and circuit breaker
• Installation and commissioning by a specialist company

Technical data

Indoor unit	AUX AUX-12QC/I
Outdoor unit	AUX AUX-12QC/O
Cooling capacity	3.50 kW (range 0.80 to 4.10 kW)
Heating capacity	3.80 kW (range 1.00 to 4.10 kW)
Maximum current intake / power consumption	9.5 A / 1,900 W
Energy efficiency class Cooling / Heating	A++ / A+ according to the page, scale A+++ to D
SEER / SCOP	6.10 / 4.00
Sound pressure level indoor unit	38 / 32 / 29 / 23 / 20 dB(A) in five stages; second row of values 44 / 40 / 36 / 32 / 23 dB(A) without assignment
Sound pressure level outdoor unit	50 / 64 dB(A); assignment of the two values is not stated on the page
Pipe connections Liquid + Gas, Condensate	1/4 inch + 3/8 inch, condensate 16 mm
Operating range outdoor unit Cooling / Heating	from minus 10 °C / minus 20 °C according to the technical data (function list on the page: minus 15 °C, will be checked)
Dimensions indoor unit, weight	762 x 295 x 200 mm, 7.5 kg (order of dimensions is not stated on the page)
Dimensions outdoor unit, weight	710 x 280 x 530 mm, 22.5 kg (order of dimensions is not stated on the page)
Power supply	220 to 240 V, 50 Hz, single-phase
Wi-Fi / WiFi module	integrated according to the page (Wi-Fi module); app upon request
Manufacturer / EU representative according to the page	WIENKRA SP. Z O.O., Kraków

Frequently asked questions

What cooling and heating capacity does the AUX-12QC have?

The cooling capacity is 3.50 kW, the heating capacity 3.80 kW; adjustable via the inverter from 0.80 to 4.10 kW in cooling and 1.00 to 4.10 kW in heating. SEER 6.10, SCOP 4.00, energy efficiency class according to the page A++ in cooling and A+ in heating on the scale from A+++ to D. Which power class is suitable for your room, we will check upon request.

What is the heating of the drip tray on the outdoor unit used for?

In heating mode, condensation forms on the outdoor unit; in frost, it can freeze in the drip tray. The page states heating of the drip tray and intelligent defrosting. The heating limit is stated in the technical data at minus 20 °C, in the function list at minus 15 °C; the statement will be checked.

What exactly is included in the scope of delivery?

The delivery includes exclusively one indoor unit AUX AUX-12QC/I, one outdoor unit AUX AUX-12QC/O and one remote control. Refrigerant lines, installation material, wall bracket and condensate pump are not included. An installation set is not offered as an option on this page; we will state a suitable set upon request.

Does the air conditioner have Wi-Fi?

Yes, the page states an integrated Wi-Fi module (Wi-Fi module). Which app belongs to it is not stated on the page; we will state it upon request. A remote control is included in the scope of delivery.

How far apart can the indoor and outdoor units be?

The page does not state a maximum line length or height difference. The pipe connections are stated at 1/4 inch + 3/8 inch, condensate 16 mm. Permissible length and line route for your installation situation we will clarify upon request.

Can I heat with the device in winter?

Yes. The heating capacity is 3.80 kW, energy efficiency class in heating according to the page A+ on the scale from A+++ to D, SCOP 4.00. For the heating limit, the technical data states minus 20 °C, the function list minus 15 °C; which value applies will be checked. The available power decreases with falling outdoor temperature, which is why the system is suitable as a supplement to the existing heating.

How loud is the device?

For the indoor unit, the page states 38 / 32 / 29 / 23 / 20 dB(A) in five stages; a second row of values with 44 / 40 / 36 / 32 / 23 dB(A) is stated without assignment on the page. For the outdoor unit, 50 / 64 dB(A) are stated on the page; which operating mode belongs to which value is not stated. We will provide the assignment upon request.

Can I install the air conditioner myself?

The installation and commissioning of a split air conditioner is carried out by a certified specialist company. Self-installation is not intended.